Patient Experience & Scheduling Coordinator

CarolinaEast Health System; Pollocksville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CarolinaEast Health System in North Carolina is seeking a Patient Service Representative to greet patients, guide them through check-in, answer phones, and help schedule appointments.

You will serve as a liaison between patients and medical support staff, ensuring a smooth patient experience and accurate information flow across departments.

The role emphasizes friendly service, attention to detail, and adherence to our standards of excellence.

Qualifications

• High school diploma or GED required. Word processing and computer experience.
• Previous experience in healthcare clinic setting or customer service.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet, instruct, direct and schedule patients.
• Answer phones and route inquiries.
• Serve as liaison between patient and medical support staff.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Medical terminology knowledge (preferred)

Job description

CarolinaEast Health System in North Carolina is seeking a Patient Service Representative to greet patients, guide them through check-in, answer phones, and help schedule appointments.

You will serve as a liaison between patients and medical support staff, ensuring a smooth patient experience and accurate information flow across departments.

The role emphasizes friendly service, attention to detail, and adherence to our standards of excellence.