Patient Experience Concierge & Scheduler

CarolinaEast Health System; Vanceboro (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

CarolinaEast Health System in North Carolina is seeking a Patient Service Representative to greet and direct patients, answer phone calls, and schedule appointments. This role serves as the front line between patients and our medical support staff, ensuring smooth check-in and timely information flow.

The ideal candidate will have a high school diploma or GED, strong customer service skills, and comfort with medical terminology.

Qualifications

• High school diploma or GED required.
• Strong customer service skills and professional communication.
• Experience in a healthcare clinic setting or with medical terminology preferred.
• Comfort with basic computer tasks and word processing.

Responsibilities

• Greet, instruct, and direct patients at the front desk.
• Answer phones and schedule patient appointments.
• Serve as liaison between patients and medical support staff.
• Ensure smooth check-in and accurate information flow.

Skills

Customer service

Medical terminology

Word processing

Computer experience

Healthcare clinic experience

Education

High school diploma or GED

Job description

CarolinaEast Health System in North Carolina is seeking a Patient Service Representative to greet and direct patients, answer phone calls, and schedule appointments. This role serves as the front line between patients and our medical support staff, ensuring smooth check-in and timely information flow.

The ideal candidate will have a high school diploma or GED, strong customer service skills, and comfort with medical terminology.