Patient Service Concierge & Scheduler

CarolinaEast Health System; New Bern (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CarolinaEast Health System in North Carolina seeks a friendly Patient Service Representative to greet patients, confirm appointments, direct visitors, answer phones and assist with scheduling. You will act as a liaison between patients and the medical support staff to ensure smooth check-ins and efficient service.

This role requires excellent customer service, basic computer skills, and comfort with medical terminology.

Qualifications

• High school diploma or GED; word processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Greet, instruct, direct and schedule patients.
• Answer phones and direct inquiries to the appropriate staff.
• Serve as liaison between patient and medical support staff to ensure smooth check-ins and efficient service.

Skills

Customer service

Healthcare knowledge

Education

High School Diploma or GED

Job description

CarolinaEast Health System in North Carolina seeks a friendly Patient Service Representative to greet patients, confirm appointments, direct visitors, answer phones and assist with scheduling. You will act as a liaison between patients and the medical support staff to ensure smooth check-ins and efficient service.

This role requires excellent customer service, basic computer skills, and comfort with medical terminology.