Patient Experience Specialist

CarolinaEast Health System; New Bern (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CarolinaEast Health System is seeking a Patient Service Representative to greet, instruct, direct, answer phones, and schedule patients. You will serve as a liaison between patients and medical support staff, ensuring smooth front-desk operations in a busy clinic.

Ideal candidates have a high school diploma or GED, experience in healthcare or customer service, and basic word processing and computer skills. Knowledge of medical terminology is preferred, and you will be expected to deliver

Qualifications

• High school diploma or GED; basic word processing and computer skills.
• Experience in a healthcare clinic setting or in customer service.
• Knowledge of medical terminology preferred.
• Deliver outstanding customer service that aligns with CarolinaEast's Standards of Excellence.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma or GED

Tools

Word processing

Job description

CarolinaEast Health System is seeking a Patient Service Representative to greet, instruct, direct, answer phones, and schedule patients. You will serve as a liaison between patients and medical support staff, ensuring smooth front-desk operations in a busy clinic.

Ideal candidates have a high school diploma or GED, experience in healthcare or customer service, and basic word processing and computer skills. Knowledge of medical terminology is preferred, and you will be expected to deliver