Patient Experience Coordinator

CarolinaEast Health System; New Bern, Morehead City (NC, NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CarolinaEast Health System in New Bern, NC, is seeking a Patient Service Representative to warmly greet patients, collect information, and direct them to the appropriate services. This role acts as a bridge between patients and medical support staff, ensuring smooth front-desk operations.

The ideal candidate will have strong customer service skills, basic computer abilities, and familiarity with healthcare terminology to help schedule appointments and answer questions.

Qualifications

• High school diploma or GED; basic computer skills.
• Experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Greet and assist patients in person and over the phone.
• Answer phones, collect information, and schedule appointments.
• Direct patients to the appropriate staff or department.
• Serve as liaison between patients and medical support staff.

Skills

Customer service

Communication skills

Phone etiquette

Multitasking

Medical terminology

Education

High school diploma or GED

Job description

CarolinaEast Health System in New Bern, NC, is seeking a Patient Service Representative to warmly greet patients, collect information, and direct them to the appropriate services. This role acts as a bridge between patients and medical support staff, ensuring smooth front-desk operations.

The ideal candidate will have strong customer service skills, basic computer abilities, and familiarity with healthcare terminology to help schedule appointments and answer questions.