Patient Concierge & Scheduling Specialist

CarolinaEast Health System; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

CarolinaEast Health System is seeking a Patient Service Representative to greet patients, answer phones, schedule appointments, and direct inquiries. This role acts as a liaison between patients and medical support staff to ensure smooth check-ins and coordinated care.

You will provide exceptional customer service in a fast-paced healthcare setting, maintain accurate scheduling, and uphold our standards of excellence as part of a collaborative team across our coastal region.

Qualifications

• Minimum requirements include high school diploma or GED with word processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Greet, instruct, direct and answer phones for patients.
• Schedule patients and coordinate appointments.
• Serve as liaison between patient and medical support staff to ensure smooth care delivery.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Job description

CarolinaEast Health System is seeking a Patient Service Representative to greet patients, answer phones, schedule appointments, and direct inquiries. This role acts as a liaison between patients and medical support staff to ensure smooth check-ins and coordinated care.

You will provide exceptional customer service in a fast-paced healthcare setting, maintain accurate scheduling, and uphold our standards of excellence as part of a collaborative team across our coastal region.