Patient Experience & Scheduling Specialist

Florida Onc; Naples (FL); Híbrido; USD 22.000 - 33.000; Jornada completa

Descripción de la vacante

Florida Oncology and Hematology in Naples seeks a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and outstanding customer service.

The role includes cross-station coverage, EMR management, HIPAA compliance, and collaboration with a multi-site team. Ideal candidates hold a HS diploma, have 1 year in healthcare, and are bilingual, with MS Office proficiency.

Formación

• High School Diploma; Associates degree preferred.
• Minimum of one year in a healthcare setting; physician office experience preferred.
• Bilingual required; strong customer service focus.
• Excellent communication, multitasking, and organizational skills.

Responsabilidades

• Greet patients and verify identity; manage intake and scheduling.
• Schedule appointments and coordinate physician requests.
• Maintain and update EMR and medical records; process documents.
• Handle payments, co-pays, and daily financial reconciliations.
• Provide coverage across stations and support HIPAA compliance.

Conocimientos

Customer service

Attention to detail

Multitasking

Bilingual

Educación

High School Diploma

Associates degree

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Descripción del empleo

Florida Oncology and Hematology in Naples seeks a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and outstanding customer service.

The role includes cross-station coverage, EMR management, HIPAA compliance, and collaboration with a multi-site team. Ideal candidates hold a HS diploma, have 1 year in healthcare, and are bilingual, with MS Office proficiency.