Patient Services Coordinator

Mercy Co; Missouri; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health Coverage

PTO Up to 34 days

Parental Leave

401(k) Match

Tuition Reimbursement

Dependent Care FSA

Volunteer Time Off

Free Parking

Career Growth Opportunities

Job summary

Mercy Clinic Sleep Medicine in St. Louis, MO is seeking an Advanced Patient Services Representative who welcomes patients, registers them accurately, and supports front-desk operations.

You will manage check-in/out, schedule appointments, handle Epic charting, coding and billing tasks, and maintain a clean, secure reception area while upholding privacy policies. Join a collaborative Mercy team offering comprehensive benefits and opportunities for growth.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Customer service experience preferred.
• Knowledge of medical terminology, insurance, and billing processes.
• Strong communication and data-entry skills.

Responsibilities

• Greet and register patients; verify identity and manage check-in/check-out.
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling.
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, coordinate with staff to ensure efficient clinic flow.
• Maintain registration, EHRs, and assigned work queues.
• Handle patient concerns professionally and escalate as needed.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and adhere to privacy and infection control policies.
• Perform other duties as assigned.

Skills

Medical terminology knowledge

Verbal and written communication

Data entry accuracy

Customer service oriented

Attention to detail

Confidentiality and privacy

Professional under pressure

Problem solving / issue resolution

Education

High school diploma or equivalent

Tools

EPIC

Electronic Health Records

Job description

Mercy Clinic Sleep Medicine in St. Louis, MO is seeking an Advanced Patient Services Representative who welcomes patients, registers them accurately, and supports front-desk operations.

You will manage check-in/out, schedule appointments, handle Epic charting, coding and billing tasks, and maintain a clean, secure reception area while upholding privacy policies. Join a collaborative Mercy team offering comprehensive benefits and opportunities for growth.