Pediatrics Front Desk & Patient Services Specialist

Mercy St. Louis; St. Louis (MO); On-site; USD 22,000 - 28,000; Full time

Job summary

Mercy St. Louis in St. Louis, MO is seeking a Patient Service Representative to join Mercy Clinic Pediatrics at Old Tesson Road. You will be the first point of contact for patients, handling registrations, scheduling, and basic financial interactions to ensure a smooth visit for families.

The role emphasizes welcoming service, accurate data entry in Epic, and adherence to HIPAA and Mercy policies as part of a compassionate pediatric care team.

Qualifications

• Must have strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Basic computer proficiency including data entry and word processing.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and professionalism.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Ability to discuss financial responsibilities and payment options with empathy.
• Willingness to complete Clinic Core Front Desk Training after hire.

Responsibilities

• Greet patients and families promptly and professionally.
• Verify patient identity and demographics.
• Complete patient registration and check-in/check-out processes.
• Schedule, reschedule, and confirm appointments.
• Answer phone calls and direct inquiries appropriately.
• Create and maintain accurate electronic health records in Epic.
• Handle mail, scans, RightFax, and general clerical duties.
• Maintain patient confidentiality per HIPAA and Mercy policies.

Skills

Verbal communication

Written communication

Customer service

Data entry

Confidentiality

Fast-paced work

Financial conversations

Front Desk Training

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

Mercy St. Louis in St. Louis, MO is seeking a Patient Service Representative to join Mercy Clinic Pediatrics at Old Tesson Road. You will be the first point of contact for patients, handling registrations, scheduling, and basic financial interactions to ensure a smooth visit for families.

The role emphasizes welcoming service, accurate data entry in Epic, and adherence to HIPAA and Mercy policies as part of a compassionate pediatric care team.