Pediatric Front Desk & Patient Services Specialist

Mercy; St. Louis (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy Clinic Pediatrics – Old Tesson Road in St. Louis seeks a compassionate Patient Service Representative to greet patients, manage front-desk operations, and support registration and scheduling.

You will create a welcoming experience for families and ensure accurate data capture. In this role, you’ll communicate financial responsibilities, collect payments, explain options, and document conversations in Epic.

Qualifications

• High School Diploma or equivalent required.
• Strong communication and customer service skills.
• Basic computer proficiency and data entry accuracy.
• Ability to maintain confidentiality and HIPAA compliance.
• Experience with Epic or similar EMR is a plus.

Responsibilities

• Greet patients and families in a prompt, friendly, and professional manner.
• Verify patient identity and demographic information.
• Complete patient registration and appointment check-in/check-out processes.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming phone calls and direct inquiries appropriately.
• Create and maintain electronic health records in Epic.
• Process mail, scan documents, and manage communications.
• Maintain patient confidentiality and comply with HIPAA and Mercy policies.

Skills

Communication skills

Customer service

Data entry

Confidentiality

HIPAA knowledge

Education

High School Diploma or equivalent

Tools

Epic

Job description

Mercy Clinic Pediatrics – Old Tesson Road in St. Louis seeks a compassionate Patient Service Representative to greet patients, manage front-desk operations, and support registration and scheduling.

You will create a welcoming experience for families and ensure accurate data capture. In this role, you’ll communicate financial responsibilities, collect payments, explain options, and document conversations in Epic.