Patient Services Advocate – Front Desk & Billing

Mercy; Sunset Hills (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy, located in Saint Louis, MO, seeks an Advanced Patient Services Representative to manage front-desk operations, greet and register patients, and handle clerical duties with EPIC charting. This role supports patient financial conversations, schedules appointments, and maintains accurate records to ensure a seamless patient experience.

The position requires high school diploma or equivalent and prior customer service experience.

Qualifications

• Knowledge of medical terminology, insurance, and billing processes.
• Clear and professional verbal and written communication skills.
• Basic computer skills, including accurate data entry.
• Strong customer service skills with a patient‑focused approach.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and comply with privacy policies.
• Adaptable, professional, and able to work well under pressure.
• Effective problem‑solving and issue resolution skills.

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and elevate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills

Customer service

Verbal communication

Written communication

Data entry

Medical terminology

Education

High school diploma or equivalent

Tools

Epic

Job description

Mercy, located in Saint Louis, MO, seeks an Advanced Patient Services Representative to manage front-desk operations, greet and register patients, and handle clerical duties with EPIC charting. This role supports patient financial conversations, schedules appointments, and maintains accurate records to ensure a seamless patient experience.

The position requires high school diploma or equivalent and prior customer service experience.