Patient Service Representative - Mercy Clinic Sleep Medicine

Mercy Co; Missouri; In loco; USD 19.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Coverage

PTO Up to 34 days

Parental Leave

401(k) Match

Tuition Reimbursement

Dependent Care FSA

Volunteer Time Off

Free Parking

Career Growth Opportunities

Descrizione del lavoro

Mercy Clinic Sleep Medicine in St. Louis, MO is seeking an Advanced Patient Services Representative who welcomes patients, registers them accurately, and supports front-desk operations.

You will manage check-in/out, schedule appointments, handle Epic charting, coding and billing tasks, and maintain a clean, secure reception area while upholding privacy policies. Join a collaborative Mercy team offering comprehensive benefits and opportunities for growth.

Competenze

• Education: High school diploma or equivalent.
• Experience: Customer service experience preferred.
• Knowledge of medical terminology, insurance, and billing processes.
• Strong communication and data-entry skills.

Mansioni

• Greet and register patients; verify identity and manage check-in/check-out.
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling.
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, coordinate with staff to ensure efficient clinic flow.
• Maintain registration, EHRs, and assigned work queues.
• Handle patient concerns professionally and escalate as needed.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and adhere to privacy and infection control policies.
• Perform other duties as assigned.

Conoscenze

Medical terminology knowledge

Verbal and written communication

Data entry accuracy

Customer service oriented

Attention to detail

Confidentiality and privacy

Professional under pressure

Problem solving / issue resolution

Formazione

High school diploma or equivalent

Strumenti

EPIC

Electronic Health Records

Descrizione del lavoro

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Patient Service Representative - Mercy Clinic Sleep Medicine - Southfork

Location: 12700 Southfork Rd, Suite 280 St. Louis, MO 63128

Schedule: Monday - Friday, 40 hours/week, Day Shift

Qualifications:

• Education: High school diploma or equivalent.
• Experience: Customer service experience preferred

Responsibilities:

• Greet and register patients; verify identity and manage check-in/check-out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and elevate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills, Knowledge and Abilities:

• Knowledge of medical terminology, insurance, and billing processes
• Clear and professional verbal and written communication skills
• Basic computer skills, including accurate data entry
• Strong customer service skills with a patient-focused approach
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with privacy policies
• Adaptable, professional, and able to work well under pressure
• Effective problem-solving and issue resolution skills

Why You’ll Love Working Here

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage Medical through United Healthcare
• Generous PTO Up to 34 days annually, including holidays, vacation, personal time, and short-term illness
• Paid Parental Leave Supporting you and your growing family
• 401(k) with Employer Match Invest in your future with confidence
• Tuition Reimbursement Up to $2,000/year for continuing education
• Dependent Care FSA Contribution $100/month for eligible participants
• Paid Volunteer Time Give back to your community while on the clock
• Free Parking Convenience that saves you time and money
• Career Growth Opportunities Advance your skills and grow within Mercy

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.