Patient-Centric Medical Office Administrator

Yale New Haven Health; North Haven (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to greet patients, manage front desk operations, and coordinate physician activities. The role includes checking in patients, handling calls, and ensuring accurate medical records in line with organizational policies.

Ideal candidates will have a high school diploma, at least 1 year of administrative or customer service experience, and strong organizational and communication skills.

Qualifications

• Excellent, organizational, communication, customer service, and teamwork skills required.
• Ability to multi-task is essential.
• EMR experience preferred.
• Working knowledge of Microsoft Office applications preferred.

Responsibilities

• Maintain appointment schedule template (alterations, deletions, additions).
• Coordinate the ongoing operation of the check-in process and front desk to ensure quality services provided are cost effective and efficient.
• Answer telephone calls to office, assist callers in a pleasant manner, take accurate and complete messages and refer callers to appropriate personnel when necessary.
• When necessary, execute pre-authorizations as required by insurance for upcoming diagnostic tests/procedures.
• Maintain electronic medical records and/or paper medical charts in accordance with policy.
• Responsible for daily activities including message retrieval, voicemail, faxes, filing, photocopying, opening and sorting mail.
• Collect and reconcile co-pay collections/cash drawers within Epic.
• Collaborate in quality improvement activities and attend staff meetings.
• Interact professionally with patients of all ages and backgrounds and gather patient feedback.
• Perform other tasks as requested by physicians/management and provide cross coverage.

Skills

Organizational skills

Communication

Customer service

Teamwork

Multitasking

EMR experience

MS Office

Education

High School diploma or equivalent

Tools

Epic EMR

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to greet patients, manage front desk operations, and coordinate physician activities. The role includes checking in patients, handling calls, and ensuring accurate medical records in line with organizational policies.

Ideal candidates will have a high school diploma, at least 1 year of administrative or customer service experience, and strong organizational and communication skills.