Medical Office & Patient Care Coordinator

Yale New Haven Health Services Corp.; North Haven (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking an Administrative Associate to coordinate patient care and physician activity. The role greets patients, answers calls, schedules appointments, and maintains patient records in accordance with organizational policies.

The position requires a High School degree and at least 1 year of administrative or customer service experience, preferably in a physician’s office or hospital setting. Proficiency with EMR and Microsoft Office is desirable.

Qualifications

• High school diploma or equivalent required.
• 1 year of administrative or customer service experience required; healthcare/physician office experience preferred.

Responsibilities

• Greet patients and visitors; answer calls; schedule appointments.
• Maintain patient records (electronic and/or paper) per policy.
• Coordinate check-in and front desk operations for efficient service.
• Process pre-authorizations with insurance as needed.
• Manage co-pay collections and cash handling per policy.
• Support quality improvement activities and attend staff meetings.

Skills

Organizational skills

Communication

Customer service

Teamwork

Education

High School degree or equivalent

Tools

EMR experience (Epic)

Microsoft Office

Job description

Yale New Haven Health Services Corp. is seeking an Administrative Associate to coordinate patient care and physician activity. The role greets patients, answers calls, schedules appointments, and maintains patient records in accordance with organizational policies.

The position requires a High School degree and at least 1 year of administrative or customer service experience, preferably in a physician’s office or hospital setting. Proficiency with EMR and Microsoft Office is desirable.