Patient Services Concierge & Scheduling Specialist

Meharry Medical College; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Meharry Medical College is seeking a Front Office Specialist to manage patient check-in, scheduling, registration, and insurance verification. You will greet patients, answer calls, and guide them through the visit workflow while ensuring accuracy of records and payments.

Responsibilities include directing patient flow, verifying insurance, and handling cash transactions in a fast-paced clinical setting, with strict HIPAA compliance and courteous communication with patients and staff.

Qualifications

• High School Diploma or GED required.
• Associate’s degree or relevant certification preferred.
• 1–2 years of experience in a fast-paced medical office, clinic, or hospital setting required.
• Knowledge of CPT/CDT and ICD-10 coding standards.
• Strict adherence to patient confidentiality (HIPAA) and release of information protocols.

Responsibilities

• Serve as the first point of contact: answer phones, greet patients, confirm appointment times.
• Direct patients to appropriate clinical areas and monitor waiting room for safety and cleanliness.
• Schedule new and return appointments based on physician availability and specialty protocols.
• Obtain, verify, and record patient demographics and insurance information.
• Verify insurance eligibility and obtain necessary authorizations as required.
• Handle point-of-service collections including co-pays and self-pay balances.
• Process payments and balance the cash drawer daily.

Skills

Medical Terminology

CPT/CDT & ICD coding

Insurance Proficiency

Office Procedures

Records Management

Technology Proficiency

Communication

Customer Service

Work Ethic

Education

High School Diploma or GED

Associate degree or Medical Office Certification

Job description

Meharry Medical College is seeking a Front Office Specialist to manage patient check-in, scheduling, registration, and insurance verification. You will greet patients, answer calls, and guide them through the visit workflow while ensuring accuracy of records and payments.

Responsibilities include directing patient flow, verifying insurance, and handling cash transactions in a fast-paced clinical setting, with strict HIPAA compliance and courteous communication with patients and staff.