Patient Access & Scheduling Specialist

Morehouse School of Medicine; Atlanta (GA); On-site; USD 36,000 - 44,000; Full time

Job summary

Morehouse School of Medicine is seeking a customer service oriented professional to answer calls, schedule appointments, and assist patients with questions and insurance information. You will play a key role in ensuring a smooth and positive visit to the clinic.

Under general supervision, you will verify demographics, process registrations, and route inquiries to appropriate resources, contributing to efficient operations and patient satisfaction.

Qualifications

• Education: 2 years of college or an Associate Degree.
• Experience: 2 years of customer services experience.
• In lieu of education requirements, experience may be substituted on a year for year basis.

Responsibilities

• Perform patient scheduling, registration, messaging, and customer service duties.
• Verify patient demographics and insurance coverage, data entry.
• Identify and elevate priority issues.
• Route calls to appropriate resource.
• Follow up on customer calls where necessary.
• Document all call information according to standard operating procedures.

Skills

Customer service

Data entry

Phone support

Education

2 years of college or Associate Degree

Job description

Morehouse School of Medicine is seeking a customer service oriented professional to answer calls, schedule appointments, and assist patients with questions and insurance information. You will play a key role in ensuring a smooth and positive visit to the clinic.

Under general supervision, you will verify demographics, process registrations, and route inquiries to appropriate resources, contributing to efficient operations and patient satisfaction.