Patient Concierge & Scheduling Coordinator

Mount Sinai; New York (NY); On-site; USD 36,000 - 38,000; Full time

Job summary

Mount Sinai Health System is seeking a patient-facing Front Desk Assistant to greet patients, collect demographics, and verify insurance to ensure proper coverage for physicians. You will update records in the practice management system and coordinate with staff to streamline patient flow.

The role requires ensuring HIPAA compliance and maintaining accurate patient information, while answering phones and scheduling appointments.

Qualifications

• Front desk or patient-facing role experience preferred.
• Familiarity with insurance verification and billing processes.
• Ability to handle HIPAA regulations and protect patient information.

Responsibilities

• Greet patients in person or by phone and collect/verify demographics.
• Verify insurance and ensure coverage for the physician the patient will see.
• Update patient records in the practice management system and coordinate with staff.

Skills

Patient communication

Insurance verification

HIPAA compliance

Phone etiquette

Tools

Practice management system

Job description

Mount Sinai Health System is seeking a patient-facing Front Desk Assistant to greet patients, collect demographics, and verify insurance to ensure proper coverage for physicians. You will update records in the practice management system and coordinate with staff to streamline patient flow.

The role requires ensuring HIPAA compliance and maintaining accurate patient information, while answering phones and scheduling appointments.