Patient Access & Front Desk Specialist

Solution for Health International; Pepperell, Northern (MA, KY); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

403(b) retirement savings

Job summary

Southern New Hampshire Medical Center is seeking a Patient Service Representative to greet patients, register and check in/out, and schedule appointments in a fast-paced care setting.

Responsibilities include managing referrals, collecting demographic and insurance data, processing forms, and balancing daily transactions while maintaining HIPAA standards and professional communication with patients and staff.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions and administrative workflows.
• Basic medical terminology helpful; strong accuracy with patient data.

Responsibilities

• Greet and register patients; direct and assist visitors.
• Schedule appointments and manage referrals and authorizations.
• collect and verify demographic and insurance information.
• process forms, maintain records, and balance daily cash collections.
• maintain HIPAA compliance and support team with office tasks.

Skills

Customer service

Reception functions

Communication skills

Microsoft Office

HIPAA knowledge

Education

High School Diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

Southern New Hampshire Medical Center is seeking a Patient Service Representative to greet patients, register and check in/out, and schedule appointments in a fast-paced care setting.

Responsibilities include managing referrals, collecting demographic and insurance data, processing forms, and balancing daily transactions while maintaining HIPAA standards and professional communication with patients and staff.