Patient Services Specialist: Front Desk & Scheduling

Meharry Medical College; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Meharry Medical College in the United States seeks a Front Office & Medical Office Specialist to support patient flow, schedule appointments, verify demographics and insurance, and handle on-site payments. The role emphasizes accurate data handling and HIPAA-compliant practices in a busy clinic.

Ideal candidates will possess strong communication and customer service skills, familiarity with medical terminology, CPT/CDT and ICD coding, and the ability to multitask under pressure while maintaining

Qualifications

• Proficiency in medical terminology and CPT/CDT/ICD coding standards.
• Knowledge of insurance plans, authorizations, and referrals.
• Experience with HIPAA and confidentiality protocols.
• Strong communication and customer service skills are essential.
• Ability to manage multiple tasks in a busy clinical setting.

Responsibilities

• Answer phones, greet patients, and confirm appointments.
• Direct patient flow and maintain waiting room safety and cleanliness.
• Schedule and register patients; verify demographics and insurance.
• Handle point-of-service collections and cash handling per policy.

Skills

Medical Terminology

CPT/CDT & ICD coding

Insurance Proficiency

Office Procedures

Records Management

Technology

Communication

Customer Service

Work Ethic

Education

High School Diploma or GED

Associate’s degree or relevant certification

Tools

Office hardware

Software applications

Job description

Meharry Medical College in the United States seeks a Front Office & Medical Office Specialist to support patient flow, schedule appointments, verify demographics and insurance, and handle on-site payments. The role emphasizes accurate data handling and HIPAA-compliant practices in a busy clinic.

Ideal candidates will possess strong communication and customer service skills, familiarity with medical terminology, CPT/CDT and ICD coding, and the ability to multitask under pressure while maintaining