Patient Access & Experience Specialist

Meharry Medical College; Cedar City (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Meharry Medical College seeks a Patient Service Representative to manage the patient encounter from scheduling to checkout, ensuring data accuracy and financial processing. This role supports operational efficiency and delivers high-quality customer service within a clinical setting.

Key duties include front desk customer service, registration, insurance verification, and daily cash handling, with a focus on HIPAA-compliant records management and clear communication with patients and staff.

Qualifications

• High School Diploma or GED required.
• 1–2 years of experience in a fast-paced medical office, clinic, or hospital setting.
• Associate’s degree or relevant certification preferred.

Responsibilities

• Answer phones professionally, greet patients, confirm appointment times.
• Direct patients to clinical areas and monitor waiting room for safety and cleanliness.
• Explain walk‑in and appointment procedures to prospective patients, referral sources, and the public.
• Open and sort incoming mail and pull medical records for inquiries.

Skills

Medical Terminology

Coding & Billing

Insurance Proficiency

Office Procedures

Records Management

Technology

Communication

Customer Service

Work Ethic

Education

High School Diploma

Associate degree preferred

Job description

Meharry Medical College seeks a Patient Service Representative to manage the patient encounter from scheduling to checkout, ensuring data accuracy and financial processing. This role supports operational efficiency and delivers high-quality customer service within a clinical setting.

Key duties include front desk customer service, registration, insurance verification, and daily cash handling, with a focus on HIPAA-compliant records management and clear communication with patients and staff.