Patient Services Concierge & Scheduler

GBMC HealthCare; West (MS); On-site; USD 23,000 - 34,000; Full time

Job summary

GBMC HealthCare is seeking a clerical associate to support practice operations under limited supervision. Duties include handling customer service, managing telephone calls, scheduling, registration, and collecting copays in a fast-paced office environment.

The role requires a High School diploma or GED and at least 6 months of related experience, with preferred knowledge of medical terminology and strong communication skills.

Qualifications

• Customer service experience is required.
• Knowledge of medical terminology is preferred.
• Strong written and verbal communication skills.
• Ability to perform non-complex arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and phone volume simultaneously.

Responsibilities

• Receives and screens visitors and telephone calls and provides general information.
• Schedules patient appointments and handles data entry of demographics and insurance.
• Verifies insurance information and referrals as needed before visits.
• Assists patients with MyChart registration.
• Manages a high volume of telephone calls and routes to providers.
• Generates telephone encounters and ensures timely follow-up.
• Checks in patients, verifies insurance, and collects/escans IDs and insurance cards.
• Manages referral work queues and attaches referrals to appointments.
• Routes incoming faxes and documents to appropriate staff.
• Scans medical records to patient MRN and responds to In basket messages.
• Performs pre-registration and confirmation of appointments.

Skills

Customer service

Medical terminology

Written communication

Verbal communication

Arithmetic

Organization

Multitasking

Education

High School or GED equivalency

Job description

GBMC HealthCare is seeking a clerical associate to support practice operations under limited supervision. Duties include handling customer service, managing telephone calls, scheduling, registration, and collecting copays in a fast-paced office environment.

The role requires a High School diploma or GED and at least 6 months of related experience, with preferred knowledge of medical terminology and strong communication skills.