Patient Services Concierge & Scheduler

GBMC HealthCare; Pavilion (MI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

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Job summary

GBMC HealthCare in Pavilion, MI is seeking a clerical support associate to assist practice operations. You will handle customer service, schedule appointments, register patients, and collect copays, working with insurance information and referrals.

The role requires strong communication, basic arithmetic, and the ability to manage multiple tasks in a busy clinical setting. Normal office conditions apply and flexibility across practices is expected.

Qualifications

• High school diploma or GED required.
• At least 6 months related experience.
• Knowledge of medical terminology preferred.
• Strong written and oral communication skills.
• Ability to perform basic arithmetic.
• Ability to manage high call volume and multitask.

Responsibilities

• Receives and screens visitors and telephone calls, relays information per policy, and reminds patients of appointments.
• Schedules patient appointments and enters demographic and insurance data.
• Verifies insurance information and referrals as needed for service.
• Assists patients with MyChart registration and handles high-volume calls.
• Routes telephone encounters to providers for follow-up and ensures messages are addressed by end of day.
• Performs registration and pre-service confirmations for appointments.

Skills

Customer service

Medical terminology

Written communication

Arithmetic

Organization

Multitasking

Education

High School or GED

Job description

GBMC HealthCare in Pavilion, MI is seeking a clerical support associate to assist practice operations. You will handle customer service, schedule appointments, register patients, and collect copays, working with insurance information and referrals.

The role requires strong communication, basic arithmetic, and the ability to manage multiple tasks in a busy clinical setting. Normal office conditions apply and flexibility across practices is expected.