Patient Services Concierge & Scheduling Specialist

GBMC HealthCare; Baltimore (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

GBMC HealthCare in Baltimore, MD seeks an entry-level clerical enthusiast to support practice operations. You will greet patients, schedule appointments, verify insurance, and assist with MyChart registration while handling high call volumes with accuracy.

This role requires a high school diploma or GED and at least 6 months of related experience. Knowledge of medical terminology is preferred, with a focus on patient-centered service in a fast-paced office environment.

Qualifications

• High School diploma or GED required.
• 6 months of related experience.
• Knowledge of medical terminology preferred.
• Strong written and oral communication skills.
• Ability to perform non-complex arithmetic calculations.
• Ability to organize and prioritize tasks.

Responsibilities

• Receives and screens visitors and telephone calls and provides information per policies.
• Schedule patient appointments and enter demographic and insurance data.
• Verify insurance information and obtain referrals as needed.
• Assist patients with MyChart registration.
• Manage high volume of telephone calls and route messages to providers.
• Process registrations and pre-authorizations for scheduled services.
• Check in patients and collect/scan insurance cards.
• Route referrals and manage incoming faxes.

Skills

Customer service

Medical terminology

Communication skills

Arithmetic calculations

Organizing and prioritizing

Multitasking

Education

High School diploma or GED

Job description

GBMC HealthCare in Baltimore, MD seeks an entry-level clerical enthusiast to support practice operations. You will greet patients, schedule appointments, verify insurance, and assist with MyChart registration while handling high call volumes with accuracy.

This role requires a high school diploma or GED and at least 6 months of related experience. Knowledge of medical terminology is preferred, with a focus on patient-centered service in a fast-paced office environment.