Patient Services & Scheduling Specialist

gbmc; Towson (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare in Towson, MD is seeking a front desk/clerical associate to support practice operations by handling customer service, scheduling, registration, and copay collections under limited supervision.

Key duties include screening visitors and calls, data entry of demographics and insurance, verifying coverage, helping patients register for MyChart, and managing a high volume of calls while delivering accurate information.

Qualifications

• High school diploma or GED required.
• At least 6 months of related experience.
• Knowledge of medical terminology preferred.

Responsibilities

• Receives and screens visitors and telephone calls; responds to inquiries and relays information about GBMC policies and procedures.
• Schedules patient appointments and enters patient demographics and insurance information.
• Verifies insurance details and requests referrals when needed before service.
• Assists patients with MyChart registration and manages a high volume of telephone calls.
• Generates telephone encounters and routes them to providers for follow-up; addresses messages by end of day.
• Performs pre-registration and confirmation of appointments; checks in patients and collects/scans IDs and insurance cards.
• Manages referral work queues, schedules appointments from referrals, and attaches referrals to appointments.
• Routes incoming faxes and scans medical records to patients’ MRN; responds to In Basket messages.

Skills

Customer service skills

Medical terminology

Written and oral communication

Arithmetic calculations

Organize and prioritize tasks

Multitask and phone volume management

Education

High School or GED equivalency

Job description

GBMC HealthCare in Towson, MD is seeking a front desk/clerical associate to support practice operations by handling customer service, scheduling, registration, and copay collections under limited supervision.

Key duties include screening visitors and calls, data entry of demographics and insurance, verifying coverage, helping patients register for MyChart, and managing a high volume of calls while delivering accurate information.