Patient Access & Scheduling Coordinator

Greater Baltimore Medical Center (GBMC); Baltimore (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

Greater Baltimore Medical Center (GBMC) is seeking a clerical associate to support practice operations under limited supervision. You will handle patient scheduling, registration, copay collections, and answer a high volume of phone inquiries while delivering courteous customer service.

The role requires a High School diploma or GED and at least 6 months of related experience, with familiarity in medical terminology preferred.

Qualifications

• High School diploma or GED equivalency required.
• 6 months of related experience required.

Responsibilities

• Receives and screens visitors and telephone calls and provides customer service to patients.
• Schedules patient appointments and performs data entry of demographics and insurance.
• Verifies insurance information and referrals as needed prior to visits.
• Assists patients with MyChart registration and manages a high volume of calls.
• Generates telephone encounters and routes to providers for review and follow-up.
• Performs pre-registration and confirmation of appointments and checks in patients at check-in.

Skills

Customer service

Medical terminology

Written and oral communication

Arithmetic calculations

Task organization

Managing high call volume

Education

High School or GED equivalency

Job description

Greater Baltimore Medical Center (GBMC) is seeking a clerical associate to support practice operations under limited supervision. You will handle patient scheduling, registration, copay collections, and answer a high volume of phone inquiries while delivering courteous customer service.

The role requires a High School diploma or GED and at least 6 months of related experience, with familiarity in medical terminology preferred.