Patient Services Concierge & Scheduler

MedStar Health’s Washington Hospital Center; Reston (VA); On-site; USD 25,000 - 44,000; Full time

Job summary

Washington Hospital Center is seeking a friendly, professional receptionist to greet patients, manage check-in, verify insurance, collect co-pays, and schedule appointments to ensure smooth patient flow. You will handle time-of-service payments, update demographics, and provide follow-up requisitions, test orders, and referrals.

Requires a High School Diploma and customer service experience, CPR certification within 90 days.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and clinical workflows.
• Ability to manage high-volume patient flow and prioritize tasks during peak times.

Responsibilities

• Greet patients and coordinate clinic/hospital department flow.
• Register patients, verify insurance, and collect co-pays and TOS payments.
• Schedule appointments, follow-ups, and test requisitions.
• Answer calls, provide triage guidance, and relay messages to the team.
• Prepare and file forms and scans for medical records updates.

Skills

Interpersonal communication

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

Washington Hospital Center is seeking a friendly, professional receptionist to greet patients, manage check-in, verify insurance, collect co-pays, and schedule appointments to ensure smooth patient flow. You will handle time-of-service payments, update demographics, and provide follow-up requisitions, test orders, and referrals.

Requires a High School Diploma and customer service experience, CPR certification within 90 days.