Patient Access & Scheduling Coordinator

MedStar Health’s Washington Hospital Center; Colmar Manor (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center seeks a professional Front Desk Associate to greet patients, coordinate admissions, and manage patient flow with courtesy and accuracy.

You will register patients, verify insurance, collect co-pays, schedule follow-ups, and support multiple departments to improve the patient experience. CPR certification and healthcare setting experience are preferred.

Qualifications

• High school diploma or GED required.1 year substitution for work experience possible.
• Experience: 6 months to 1 year in customer service, healthcare preferred.
• Knowledge of IDX/Centricity systems preferred; CPR required within 90 days.

Responsibilities

• Greet patients and serve as the first contact at the practice or department.
• Coordinate patient flow and schedule appointments; collect co-pays.
• Register patients, update demographics and insurance information; provide test requisitions.
• Answer phones, perform triage, and relay messages to care teams.
• Process check-out, input charges, and ensure timely entry of data into medical records.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Prioritization

Education

High School Diploma

GED

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center seeks a professional Front Desk Associate to greet patients, coordinate admissions, and manage patient flow with courtesy and accuracy.

You will register patients, verify insurance, collect co-pays, schedule follow-ups, and support multiple departments to improve the patient experience. CPR certification and healthcare setting experience are preferred.