Patient Experience & Scheduling Coordinator

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); On-site; USD 25,000 - 44,000; Full time

Job summary

MedStar Health’s Washington Hospital Center in Washington, DC seeks a front desk patient services representative to greet patients, coordinate flow, register patients, collect co-pays, and update demographics and insurance information.

The role involves scheduling appointments, processing time-of-service payments, answering calls with triage, preparing forms, and supporting patient experience initiatives. CPR certification is required within 90 days.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may be substituted for one year of required work experience.
• Experience preferred in healthcare or with computerized registration systems.

Responsibilities

• Greet patients in a courteous and professional manner and coordinate patient flow.
• Register patients, verify insurance, and explain patient responsibility for payments.
• Schedule, reschedule and refer appointments; prepare test requisitions as needed.
• Answer phone calls, provide telephone triage, and route messages appropriately.
• Process time-of-service payments and update demographic/insurance information.
• Support patient experience improvements and multi-disciplinary quality initiatives.
• Maintain neat and orderly reception and front office areas.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Communication skills

Education

High School Diploma

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center in Washington, DC seeks a front desk patient services representative to greet patients, coordinate flow, register patients, collect co-pays, and update demographics and insurance information.

The role involves scheduling appointments, processing time-of-service payments, answering calls with triage, preparing forms, and supporting patient experience initiatives. CPR certification is required within 90 days.