Patient Services Concierge & Scheduler

US Oncology Inc.; Roanoke (VA); On-site; USD 16,000 - 25,000; Full time

Job summary

BRCC seeks a friendly receptionist to greet patients, check in/out, collect payments, and coordinate schedules in a medical clinic. You will assist with paperwork, update patient records, and maintain a welcoming lobby.

The role requires a high school diploma, basic computer skills, and prior receptionist experience. Proficiency with Microsoft Office and a customer-focused attitude are essential for daily administrative tasks.

Qualifications

• High school diploma or equivalent required.
• Receptionist/office experience preferred.
• Proficiency with computer systems and Microsoft Office required.

Responsibilities

• Greets patients and visitors in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of arrival.
• Collects and proofs forms for completeness; updates demographics and insurance data.
• Collects co-pays and balances; provides receipts.
• Answers and routes routine questions; takes thorough messages.
• Schedules returning appointments per physician/office guidelines.
• Provides appointment details including time, location and directions.
• Maintains lobby area and supplies; files charts and forms.
• Ensures confidentiality in line with HIPAA.

Skills

Customer service

Adaptability

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Outlook

Excel

Job description

BRCC seeks a friendly receptionist to greet patients, check in/out, collect payments, and coordinate schedules in a medical clinic. You will assist with paperwork, update patient records, and maintain a welcoming lobby.

The role requires a high school diploma, basic computer skills, and prior receptionist experience. Proficiency with Microsoft Office and a customer-focused attitude are essential for daily administrative tasks.