Patient Services Concierge & Scheduler

46000 SCL Health Medical Group - Billings LLC; Red Lodge (MT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Healthcare Inc. seeks a Patient Service Representative at the Red Lodge Clinic in Montana. You are the first contact for patients, greeting, checking in/out, verifying information, and addressing needs to ensure a positive experience.

In this role you will schedule appointments, collect payments, document interactions in the EMR, protect PHI, and collaborate with caregivers to deliver excellent service while adhering to regulatory requirements and Intermountain policies.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional demeanor with strong interpersonal and communication skills.
• Ability to collaborate with patients and caregivers to deliver high satisfaction.
• Ability to protect privacy and PHI of patients and caregivers.

Responsibilities

• Greet and check-in/out patients by phone, in person, or securely.
• Schedule appointments for visits, tests, referrals, and consultations.
• Register patients, confirm/update demographic data in registration system.
• Document all interactions accurately in the EMR.
• Assist with insurance/financial forms and verify benefits as needed.

Skills

Customer service

Basic computer skills

Interpersonal skills

Team collaboration

PHI protection

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Healthcare Inc. seeks a Patient Service Representative at the Red Lodge Clinic in Montana. You are the first contact for patients, greeting, checking in/out, verifying information, and addressing needs to ensure a positive experience.

In this role you will schedule appointments, collect payments, document interactions in the EMR, protect PHI, and collaborate with caregivers to deliver excellent service while adhering to regulatory requirements and Intermountain policies.