Patient Access & Care Concierge

Intermountain Healthcare Inc.; Salt Lake City (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health in Salt Lake City seeks a Patient Service Representative to be the first contact for patients, greeting and registering patients, verifying information, and resolving patient needs related to intake and care.

The role emphasizes courteous communication, accurate EMR documentation, and collaboration with providers and staff to maintain high patient satisfaction. This is a full-time position with benefits and a standard 40-hour week.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional demeanor and strong interpersonal/communication skills.
• Ability to protect PHI and patient privacy.
• Ability to work collaboratively with patients and caregivers.

Responsibilities

• Provide courteous and professional connections with patients by phone, in person, or secure messaging and identify and resolve patient needs related to intake and care.
• Document all calls accurately in the EMR.
• Schedule patient appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by confirming and updating demographic data on the registration system.
• Obtain copies of insurance cards and IDs, verify information and assist with prior authorization or benefits coordination as needed.
• Stay current on responsibilities and updates through communications and dashboards to ensure high performance.

Skills

Customer service

Computer skills

Interpersonal skills

PHI privacy

Collaborative

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health in Salt Lake City seeks a Patient Service Representative to be the first contact for patients, greeting and registering patients, verifying information, and resolving patient needs related to intake and care.

The role emphasizes courteous communication, accurate EMR documentation, and collaboration with providers and staff to maintain high patient satisfaction. This is a full-time position with benefits and a standard 40-hour week.