Patient Access & Care Concierge

Intermountain Healthcare Inc.; Heber (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health Heber Valley Hospital is seeking a Patient Service Representative to be the first contact with patients, delivering excellent customer service and supporting patient intake and care processes.

The role requires courteous, professional communication, EMR documentation, and coordination of appointments, registrations, and financial forms. This full-time position offers weekday day shifts and competitive benefits.

Qualifications

• Six months of customer service experience.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging; resolves patient needs related to intake and care.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data in the registration system.
• Obtains copies of insurance cards and IDs; verifies information for insurance coordination of benefits.
• Assists patients with forms to meet regulatory and billing needs; educates on financial assistance; collects payments per procedures.
• Keeps current on role responsibilities by reviewing communications and attending meetings as needed.

Skills

Customer service

Basic computer skills

Interpersonal communication

PHI privacy awareness

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health Heber Valley Hospital is seeking a Patient Service Representative to be the first contact with patients, delivering excellent customer service and supporting patient intake and care processes.

The role requires courteous, professional communication, EMR documentation, and coordination of appointments, registrations, and financial forms. This full-time position offers weekday day shifts and competitive benefits.