Part-Time Patient Services Concierge & Scheduler

Intermountain Healthcare Inc.; Riverton (UT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Health in Riverton, Utah, is seeking a Part-time Patient Service Representative to be the first point of contact for patients, handling check-in/out, information verification, and friendly service.

This 20-hour per week role (Mon/Wed/Fri 7:30am–5:00pm) emphasizes accuracy in documentation, scheduling, insurance coordination, payments, and ensuring privacy and PHI compliance within the EMR, contributing to high-quality patient experiences.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to collaborate with patients and caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Greet and check-in/out patients, and verify information.
• Identify and resolve patient needs to improve satisfaction.
• Document all interactions accurately in the EMR.
• Schedule appointments and manage registrations.
• Assist with insurance cards, IDs, and required forms.

Skills

Customer service experience

Communication skills

Team collaboration

Privacy and PHI protection

Education

High school diploma or GED

Tools

EMR software

Job description

Intermountain Health in Riverton, Utah, is seeking a Part-time Patient Service Representative to be the first point of contact for patients, handling check-in/out, information verification, and friendly service.

This 20-hour per week role (Mon/Wed/Fri 7:30am–5:00pm) emphasizes accuracy in documentation, scheduling, insurance coordination, payments, and ensuring privacy and PHI compliance within the EMR, contributing to high-quality patient experiences.