Patient Services Concierge & Scheduler

Jobtome; Arlington (VA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Savings Plan

Education Reimbursement

Employee Stock Purchase Plan

Health Plan options

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator to manage daily practice activities and patient interactions with a focus on service excellence. This role greets patients, verifies insurance, schedules appointments, and supports the care team to ensure smooth patient flow and accurate documentation.

The position emphasizes teamwork, Lean processing, and adherence to HIPAA and OSHA guidelines, with a 40-hour work week and potential coverage at multiple locations as needed.

Qualifications

• High School Diploma or GED required.
• 1+ years of computer proficiency with Microsoft Outlook, Excel and Word.
• 1+ years of customer service or healthcare experience.
• Flexibility to travel to other locations for coverage and to work a flexible schedule.

Responsibilities

• Greet customers visiting the practice in person or over the phone and provide guidance.
• Collect accurate patient information including name, address and insurance details.
• Perform insurance verification on the date of service.
• Schedule and coordinate patient appointments and manage a work queue for pending actions.
• Maintain a clean, organized workspace and ensure accurate documentation for patient care.

Skills

Customer service

Healthcare experience

Microsoft Outlook

Excel

Word

Travel flexibility

Scheduling appointments

Insurance verification

Education

High School Diploma/GED

Tools

Epic EMR

Job description

UnitedHealth Group is seeking an Associate Patient Care Coordinator to manage daily practice activities and patient interactions with a focus on service excellence. This role greets patients, verifies insurance, schedules appointments, and supports the care team to ensure smooth patient flow and accurate documentation.

The position emphasizes teamwork, Lean processing, and adherence to HIPAA and OSHA guidelines, with a 40-hour work week and potential coverage at multiple locations as needed.