Patient Care Concierge & Scheduling Specialist

Jobtome; Seattle (WA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum in Seattle is seeking an Associate Patient Care Coordinator to act as the first point of contact for patients and providers. You will organize daily activities, verify insurance, and coordinate appointments with attention to quality service.

This role supports Lean processes, adheres to HIPAA and OSHA/WISHA, and collaborates with care teams to achieve financial and clinical goals. Regular hours Monday–Friday, 40 hours/week, with schedule set by the supervisor.

Qualifications

• High School Diploma or GED required.
• 1+ year of computer proficiency and multi-tasking across applications (Outlook, Excel, Word).
• 1+ year of customer service or healthcare experience.

Responsibilities

• Greet customers in person and by phone, providing instruction as needed.
• Obtain accurate patient information (name, address, insurance).
• Perform insurance verification on the date of service.
• Follow Optum Medical guidelines for policy and payment security.
• Maintain a clean, organized workspace and manage documentation for patient care.
• Schedule and coordinate all patient appointments as directed.
• Meet or exceed performance measures set by Practice Management.
• Follow HIPAA and OSHA/WISHA guidelines and adapt to changing environments.
• Cover other offices as needed and perform other duties as assigned.

Skills

Customer service

Independent worker

Organization

Time management

Verbal and written communication

Education

High School Diploma/GED

Tools

Epic EMR software

Job description

Optum in Seattle is seeking an Associate Patient Care Coordinator to act as the first point of contact for patients and providers. You will organize daily activities, verify insurance, and coordinate appointments with attention to quality service.

This role supports Lean processes, adheres to HIPAA and OSHA/WISHA, and collaborates with care teams to achieve financial and clinical goals. Regular hours Monday–Friday, 40 hours/week, with schedule set by the supervisor.