Patient Care Concierge & Scheduling Specialist

Optum; Pflugerville (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum, part of UnitedHealth Group, is seeking a Patient Service Representative to support clinic operations, verify insurance, register patients, and schedule visits. You will handle payments, manage records, answer calls, and coordinate with care teams to ensure smooth patient flow.

The role involves standard clinic hours, a focus on accuracy, and strong communication. The position emphasizes customer service and adherence to healthcare regulations.

Qualifications

• High School Diploma or GED is required.
• Experience in a medical environment preferred.
• Proficiency with Microsoft Office and EMR systems.

Responsibilities

• Greet patients and manage wait times.
• Check-in/out tasks including insurance verification and pre-authorizations.
• Collect co-pays/coinsurance and issue receipts.
• Handle cashier box and daily deposits per policy.
• Answer phones and schedule appointments.
• Maintain medical records and logs for requests.
• Establish and maintain positive relationships with patients and staff.

Skills

Customer service

Cash handling

Medical terminology

Phone etiquette

Education

High School Diploma/GED

Tools

Microsoft Office

EMR software

Job description

Optum, part of UnitedHealth Group, is seeking a Patient Service Representative to support clinic operations, verify insurance, register patients, and schedule visits. You will handle payments, manage records, answer calls, and coordinate with care teams to ensure smooth patient flow.

The role involves standard clinic hours, a focus on accuracy, and strong communication. The position emphasizes customer service and adherence to healthcare regulations.