Patient Care Concierge & Scheduling Specialist

Jobtome; Mountlake Terrace (WA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision

401(k) + ESPP

Education reimbursement

Employee discounts

Employee assistance program

Referral bonus

Voluntary benefits

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator to serve as the first point of contact for patients and providers. The role organizes daily activities, handles paperwork, and supports the care team to deliver excellent customer service while adhering to Lean processes.

Hours are 40 per week, Monday–Friday, with shifts from 8:00 am to 5:00 pm. Positions exist at Edmonds and Everett, WA locations, requiring travel between sites and strong administrative skills.

Qualifications

• High School Diploma or GED required.
• 1+ years of computer proficiency with Microsoft Outlook, Excel, and Word.
• 1+ years of customer service or healthcare experience.
• Ability to travel to Edmonds and Everett locations.

Responsibilities

• Greet customers and provide guidance in person and over the phone.
• Verify patient information and insurance details.
• Perform insurance verification at the date of service.
• Schedule and coordinate patient appointments as directed.
• Maintain organized work area and accurate records for patient care.
• Follow HIPAA regulations and OSHA/WISHA guidelines.
• Cover other offices as needed.

Skills

Computer proficiency

Customer service

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Epic EMR

Job description

UnitedHealth Group is seeking an Associate Patient Care Coordinator to serve as the first point of contact for patients and providers. The role organizes daily activities, handles paperwork, and supports the care team to deliver excellent customer service while adhering to Lean processes.

Hours are 40 per week, Monday–Friday, with shifts from 8:00 am to 5:00 pm. Positions exist at Edmonds and Everett, WA locations, requiring travel between sites and strong administrative skills.