Patient Care Scheduler & Front Desk Coordinator

Optum; Winchester (VA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Stock Purchase Plan

Job summary

UnitedHealth Group seeks an Associate Patient Care Coordinator to support front-office operations. You will schedule appointments, register patients, and handle cashiering while answering calls and performing clerical tasks under the Center Administrator.

Typical schedule is Monday–Friday, 8am–5pm PST, with potential travel to other sites as needed. This role emphasizes service quality and accurate data in IDX systems.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• 1+ years of administrative support in healthcare or health insurance.
• Beginner proficiency with Microsoft Excel, Word, Outlook and PowerPoint.

Responsibilities

• Schedule patient appointments and verify visit type and PCP.
• Greet patients, check in/out, and verify demographics/insurance in IDX.
• Collect co-pays and follow cash-handling policies.
• Maintain waiting room cleanliness and communicate with patients.
• Support back office to ensure smooth patient flow.
• Resolve issues or escalate to management/clinical staff as needed.

Skills

Customer service

Administrative support

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

UnitedHealth Group seeks an Associate Patient Care Coordinator to support front-office operations. You will schedule appointments, register patients, and handle cashiering while answering calls and performing clerical tasks under the Center Administrator.

Typical schedule is Monday–Friday, 8am–5pm PST, with potential travel to other sites as needed. This role emphasizes service quality and accurate data in IDX systems.