Patient Services Concierge & Registration Specialist

Corewell Health; Reed City (MI); On-site; USD 25,000 - 33,000; Full time

Job summary

Corewell Health in Reed City is seeking a Patient Services Representative to deliver registration, concierge, and clerical support. You will work as part of a team to provide top‑notch service for our patients and families, ensuring smooth check‑in, scheduling, and referral processing.

The role requires strong customer service, basic insurance/financial services knowledge, and proficiency with EPIC EMR. Training and safety are emphasized as part of our commitment to quality care.

Qualifications

• High School Diploma or equivalent.
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Register patients in treatment rooms and solve complex problems.
• Assist with check-out, scheduling, referrals, procedures, and medical record review.
• Verify insurance authorizations and assist with denials/appeals.
• Perform EMR/EHR scanning and Right Fax uploads to EPIC.
• Train new team members using standard work.
• Support safety initiatives and complete required competencies.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

EPIC EMR

Right Fax

Referral portals

Job description

Corewell Health in Reed City is seeking a Patient Services Representative to deliver registration, concierge, and clerical support. You will work as part of a team to provide top‑notch service for our patients and families, ensuring smooth check‑in, scheduling, and referral processing.

The role requires strong customer service, basic insurance/financial services knowledge, and proficiency with EPIC EMR. Training and safety are emphasized as part of our commitment to quality care.