Endoscopy Scheduler & Patient Concierge (On-Demand Pay)

Corewell Health; Grand Rapids (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits

On-demand pay

Discounts directory

Identity protection

Job summary

Corewell Health seeks a Patient Services Representative in Grand Rapids to deliver registration, concierge, and clerical support. You will work with a team to ensure smooth patient flow, appointments, and referrals while maintaining EMR/EHR accuracy and high-quality service.

Role emphasizes insurance verification, authorizations, and collaboration with care teams. This position is full-time, daytime hours in a health system dedicated to safety and patient-centered care.

Qualifications

• High School Diploma or equivalent.
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Resolve complex patient issues and assist with registration.
• Handle scheduling, referrals, and billing tasks.
• Verify insurance authorizations and appeals.
• Manage EMR/EHR scanning and EPIC uploads.
• Train new team members and support safety initiatives.
• Serve as back-up Patient Services Representative.
• Perform other duties as assigned.

Skills

Customer service experience

Electronic Health Records experience

Insurance billing exposure

Referral management

Education

High School Diploma or equivalent

Job description

Corewell Health seeks a Patient Services Representative in Grand Rapids to deliver registration, concierge, and clerical support. You will work with a team to ensure smooth patient flow, appointments, and referrals while maintaining EMR/EHR accuracy and high-quality service.

Role emphasizes insurance verification, authorizations, and collaboration with care teams. This position is full-time, daytime hours in a health system dedicated to safety and patient-centered care.