Patient Services Concierge & Registration Specialist

Corewell Health Corporate; Bertrand Township (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

On-demand pay (Payactiv)

Discounts directory

Identity theft protection

Traditional/ Roth retirement with 401k

Job summary

Corewell Health is seeking a Patient Services Representative to deliver registration, concierge and clerical services at the Southwestern Medical Clinic in Niles. You will greet patients, handle calls, schedule and confirm appointments, and maintain accurate patient records in the EMR system.

The role requires a High School Diploma or equivalent, plus a one-year technical certificate or related experience in patient financial services or EHR support.

Qualifications

• High School Diploma or equivalent.
• Vocational/Technical One year certificate from college or technical school.
• 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

Responsibilities

• Serves as a concierge - greets and communicates with patients or visitors.
• Performs clerical functions including: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries; and processes registration reports.
• Responsible for identifying and reminding patients of health maintenance gaps.
• Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with self registration and arrival.
• Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC.
• Responsible for basic EMR/EHR scanning.
• Participates in safety initiatives and risk mitigating measures and completes related competencies.

Skills

Customer service

EHR/Epic

Registration

Phone handling

Education

High School Diploma or equivalent

Technical certificate (1 year)

Tools

EPIC

Right Fax

Job description

Corewell Health is seeking a Patient Services Representative to deliver registration, concierge and clerical services at the Southwestern Medical Clinic in Niles. You will greet patients, handle calls, schedule and confirm appointments, and maintain accurate patient records in the EMR system.

The role requires a High School Diploma or equivalent, plus a one-year technical certificate or related experience in patient financial services or EHR support.