Patient Concierge & Front Desk Registration Specialist

Spectrum Health; Hastings (MI); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

On-demand pay (Payactiv)

Discounts directory

Traditional retirement options with 1:

Job summary

Corewell Health is seeking a part-time clerical support person at our Hastings site. The role greets patients and visitors, collects payments, and handles routine clerical tasks to support quality health care delivery.

Responsibilities include scheduling appointments, patient registration, maintaining records in EPIC, and assisting with check-out and follow-ups. A high school diploma is required, with an AI voice screening as part of the hiring process.

Qualifications

• High School Diploma or equivalent is required.
• As part of our hiring process, you may be invited to complete an AI-enabled voice screening that focuses on job-related qualifications.

Responsibilities

• Greets and communicates with patients or visitors, collecting payments and co-payments.
• Answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes mail and end-of-day reports.
• Documents patient calls in the EHR for routing/resolution.
• Registers and checks in patients; assists kiosk registration; checks out and schedules follow-up appointments.
• Maintains patient records per standards; uploads Right Fax documents into EPIC; basic EMR/HER scanning.
• Participates in safety initiatives and completes safety competencies.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Job description

Corewell Health is seeking a part-time clerical support person at our Hastings site. The role greets patients and visitors, collects payments, and handles routine clerical tasks to support quality health care delivery.

Responsibilities include scheduling appointments, patient registration, maintaining records in EPIC, and assisting with check-out and follow-ups. A high school diploma is required, with an AI voice screening as part of the hiring process.