Patient Services Concierge – Physical Therapy Front Desk

Physical Rehabilitation Network (PRN); Queen Creek (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Paid time off

Student loan repayment options

Professional development

Job summary

PRN Physical Therapy is seeking a Patient Services Representative to provide friendly front-desk support, schedule appointments, collect patient information, verify insurance details, and ensure a smooth, positive visit for every patient at our Queen Creek clinic.

This role collaborates with clinicians to maintain records, answer inquiries, coordinate front office tasks, and uphold a welcoming clinic environment with attention to detail.

Qualifications

• High school diploma or equivalent; healthcare admin training is a plus.
• Proven customer service experience; healthcare setting preferred.
• Proficiency with office software and scheduling systems.
• Strong interpersonal skills and professionalism in a fast-paced environment.
• Attention to detail and accuracy with patient information.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries in person and by phone.
• Collect and verify patient information, insurance details, and necessary documentation.
• Maintain and coordinate front office tasks; keep records tidy and accurate.
• Collaborate with clinical staff to ensure a seamless patient experience.

Skills

Customer service

Office software

Scheduling systems

Interpersonal skills

Attention to detail

Healthcare setting experience

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

PRN Physical Therapy is seeking a Patient Services Representative to provide friendly front-desk support, schedule appointments, collect patient information, verify insurance details, and ensure a smooth, positive visit for every patient at our Queen Creek clinic.

This role collaborates with clinicians to maintain records, answer inquiries, coordinate front office tasks, and uphold a welcoming clinic environment with attention to detail.