Front Desk & Patient Services Coordinator

California Rehabilitation and Sports Therapy; Palo Alto (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

PRN Physical Therapy is seeking a Patient Services Representative to deliver exceptional patient service and administrative support in a fast-paced clinic.

You will greet patients, schedule appointments, verify insurance details, maintain records, and coordinate with clinical staff to ensure a smooth patient experience at the Palo Alto location. This full-time role supports a supportive clinic culture with strong emphasis on accuracy and professionalism.

Qualifications

• High school diploma or equivalent; healthcare administration training is a plus.
• Experience in customer service, healthcare setting preferred.
• Proficient with office software and scheduling systems.
• Strong interpersonal and professional communication skills.
• Attention to detail in handling patient information and documentation.

Responsibilities

• Greet and welcome patients professionally.
• Schedule appointments and answer inquiries.
• Verify patient information and insurance details.
• Maintain accurate patient records and front desk tasks.
• Coordinate with clinical staff for a smooth patient experience.
• Keep reception area neat and orderly.
• Participate in team meetings and process improvements.
• Assist with inventory and office supplies as needed.

Skills

Customer service

Scheduling

Interpersonal skills

Attention to detail

Data entry

Education

High school diploma

Healthcare admin training

Tools

Office software

Scheduling systems

Job description

PRN Physical Therapy is seeking a Patient Services Representative to deliver exceptional patient service and administrative support in a fast-paced clinic.

You will greet patients, schedule appointments, verify insurance details, maintain records, and coordinate with clinical staff to ensure a smooth patient experience at the Palo Alto location. This full-time role supports a supportive clinic culture with strong emphasis on accuracy and professionalism.