Patient Services Specialist: Caring Front Desk & Scheduling

Pro Active Physical Therapy & Sports Medicine; Castle Rock (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

Clinical incentive opportunities

Student loan repayment

Job summary

Pro Active Physical Therapy & Sports Medicine is seeking a Patient Service Representative to join our front desk team. You will greet patients, schedule appointments, collect and verify insurance information, and support clinical staff to ensure a smooth patient experience.

The role emphasizes accurate data handling, friendly communication, and teamwork in a busy clinic. Candidates with healthcare front desk experience and proficiency with scheduling software are encouraged to apply.

Qualifications

• High school diploma or equivalent; healthcare admin education is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries in person and by phone.
• Collect and verify patient information, insurance details, and documentation.
• Maintain patient records and keep front office organized and tidy.
• Coordinate with clinical staff to ensure a seamless patient experience.

Skills

Customer service

Scheduling

Interpersonal skills

Attention to detail

Healthcare admin

Education

High school diploma

Tools

Office software

Job description

Pro Active Physical Therapy & Sports Medicine is seeking a Patient Service Representative to join our front desk team. You will greet patients, schedule appointments, collect and verify insurance information, and support clinical staff to ensure a smooth patient experience.

The role emphasizes accurate data handling, friendly communication, and teamwork in a busy clinic. Candidates with healthcare front desk experience and proficiency with scheduling software are encouraged to apply.