Patient Care Concierge & Scheduling Leader

Doctors of Physical Therapy; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Doctors of Physical Therapy in Phoenix is seeking an experienced Patient Care Coordinator to ensure a welcoming patient journey and smooth front-office operations.

The role requires strong organizational and communication skills, with prior medical front-office experience, preferably in outpatient rehabilitation or a specialty clinic. You will collaborate with clinicians and staff to support patients from check-in through care completion.

Qualifications

• 1–3+ years of experience in medical front office, patient coordination, or healthcare administration.
• Experience in Outpatient Rehabilitation, Physical Therapy, or a specialty clinic is strongly preferred.
• Strong knowledge of insurance verification and insurance terminology.
• Ability to handle high patient volumes with accuracy and professionalism.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational, multitasking, and problem-solving abilities.
• Team-oriented clinical environment experience.
• Spanish speaking is a plus.

Responsibilities

• Provide a warm, professional welcome to patients and visitors.
• Deliver exceptional customer service and patient support throughout care.
• Communicate with patients, clinicians, referral sources, and internal teams.
• Guide patients through visit prep, electronic forms, and appointments.
• Ensure accurate patient registration and data entry in the EMR.
• Review patient charts for completeness and accuracy.
• Manage patient scheduling and appointment optimization to maintain efficiency.
• Coordinate communication with referral sources and follow-ups.
• Answer and triage incoming calls professionally and promptly.
• Collect copays, balances, and verify insurance information.
• Perform scanning, faxing, and other administrative duties.
• Support clinicians and assist with patient care coordination as needed.
• Maintain organized documentation and ensure office procedures compliance.

Skills

Customer service

Patient support

Registration accuracy

Data entry

Scheduling

Insurance verification

Spanish language

Teamwork

Organization

Multitasking

Job description

Doctors of Physical Therapy in Phoenix is seeking an experienced Patient Care Coordinator to ensure a welcoming patient journey and smooth front-office operations.

The role requires strong organizational and communication skills, with prior medical front-office experience, preferably in outpatient rehabilitation or a specialty clinic. You will collaborate with clinicians and staff to support patients from check-in through care completion.