Patient Services Concierge: Front Desk & Care Experience

Gilder Search Group; Port Saint Lucie (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Outpatient setting

Competitive pay

Paid time off

Full benefits

401(k) program

Tuition reimbursement

Professional development

EMR/AI tools

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to join our outpatient clinic support team. You’ll greet patients, handle front-desk tasks, and ensure a welcoming first impression while delivering empathetic, attentive customer service.

You’ll screen calls, verify insurance benefits, collect co-pays, scan documents, and coordinate referrals, with attention to detail and HIPAA-compliant practices.

Qualifications

• High school diploma or GED.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service

MS Word

Excel

Communication

Organization

Time management

Spanish (preferred)

Education

High school diploma or GED

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator to join our outpatient clinic support team. You’ll greet patients, handle front-desk tasks, and ensure a welcoming first impression while delivering empathetic, attentive customer service.

You’ll screen calls, verify insurance benefits, collect co-pays, scan documents, and coordinate referrals, with attention to detail and HIPAA-compliant practices.