Patient Services Concierge (Per Diem)

Bookmark Medical; Newton (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Bookmark Medical in Newton, MA is seeking a per diem front desk assistant to create a smooth, patient-centered experience. You will greet patients, manage calls, schedule appointments, verify insurance, and help keep the front desk organized.

This role values clear communication, teamwork, and a positive attitude as you support providers and care teams in a fast-paced clinic environment. EHR proficiency (Athena or eCW) is preferred.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• Proficiency with EHR systems (Athena or eCW preferred).

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co pays.
• Assisting with insurance verification and prior authorizations.
• Supporting clear communication between patients and providers.
• Updating and maintaining accurate information in the EHR.
• Helping keep the front desk organized, efficient, and patient ready.

Skills

Healthcare experience

Customer service

Administrative experience

Strong communication skills

Team-oriented

Tools

Athena EHR

eCW EHR

Job description

Bookmark Medical in Newton, MA is seeking a per diem front desk assistant to create a smooth, patient-centered experience. You will greet patients, manage calls, schedule appointments, verify insurance, and help keep the front desk organized.

This role values clear communication, teamwork, and a positive attitude as you support providers and care teams in a fast-paced clinic environment. EHR proficiency (Athena or eCW) is preferred.