Patient Experience Concierge

Bookmark Medical; South Lyon (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Company funded HSA

401(k) with company match

Life insurance

Flexible time off

Job summary

Bookmark Medical is seeking a Patient Service Specialist to create a smooth, welcoming experience for every patient. You’ll check patients in, handle calls, schedule appointments, and support insurance verification.

You’ll work in a fast-paced, team-oriented environment, using EHR systems (Athena or eCW preferred) and maintaining accurate patient information. We offer medical, dental and vision coverage, an HSA, a 401(k) with company match, life insurance, and flexible time off in a supportive,

Qualifications

• Experience in healthcare, customer service, or administrative roles.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Proficiency with electronic health records (Athena or eCW preferred).
• Positive attitude and commitment to patient-centered service.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow-ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Support clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Help keep the front desk organized and patient-ready.

Skills

Healthcare experience

Customer service

Administrative support

Communication skills

Tools

Athena

eCW

Job description

Bookmark Medical is seeking a Patient Service Specialist to create a smooth, welcoming experience for every patient. You’ll check patients in, handle calls, schedule appointments, and support insurance verification.

You’ll work in a fast-paced, team-oriented environment, using EHR systems (Athena or eCW preferred) and maintaining accurate patient information. We offer medical, dental and vision coverage, an HSA, a 401(k) with company match, life insurance, and flexible time off in a supportive,