Patient Care Concierge

Bookmark Medical; Foxborough (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

HSA with discounts

401(k) with company match

Life insurance

Paid time off

Vacation exchange

Job summary

Bookmark Medical in Foxborough, MA is seeking a full-time front desk administrator to greet patients, manage calls, and support scheduling and insurance verification. This clinic-based role offers a Monday–Friday schedule and a collaborative team environment.

You will maintain accurate EHR data, coordinate referrals, and ensure a smooth, patient-centered check-in experience. Experience in healthcare or admin, strong communication, and familiarity with Athena or eCW are preferred.

Qualifications

• Experience in healthcare or administrative roles is required.
• Strong communication and interpersonal skills are essential.
• Comfort working in a fast-paced, team-oriented environment.
• Familiarity with EHR systems (Athena or eCW preferred).
• Positive attitude and commitment to patient-centered service.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Maintain clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Keep the front desk organized, efficient, and patient-ready.

Skills

Healthcare experience

Customer service

Communication skills

EHR proficiency (Athena or eCW)

Team-oriented

Job description

Bookmark Medical in Foxborough, MA is seeking a full-time front desk administrator to greet patients, manage calls, and support scheduling and insurance verification. This clinic-based role offers a Monday–Friday schedule and a collaborative team environment.

You will maintain accurate EHR data, coordinate referrals, and ensure a smooth, patient-centered check-in experience. Experience in healthcare or admin, strong communication, and familiarity with Athena or eCW are preferred.